Refund Policy
Website: joindigital.online
Operated by: Urban Connect Services
1. General Policy
This Refund Policy applies to all services provided by Join Digital (joindigital.online), operated under Urban Connect Services. By purchasing our services, you agree to this policy.
2. No Refund Policy
All payments made to Urban Connect Services are non-refundable once the service or project has been initiated.
This applies to all services including but not limited to:
Website Design & Development
Mobile App Development
Hosting & Cloud Services
Training Programs
Digital & IT Solutions
3. Limited Refund Eligibility
A refund may be considered only if:
The project has not yet been started
A cancellation request is made within a reasonable time after payment
The request is approved by Urban Connect Services
4. Service-Specific Conditions
Website & App Development
No refund will be provided once the design or development process has started.
Hosting & Domain Services
No refund will be provided after activation or purchase.
Training Programs
No refund will be provided once access to course materials or sessions has been granted.
5. Cancellation Policy
All cancellation requests must be submitted via email. Approval of cancellation is at the sole discretion of Urban Connect Services.
6. Refund Processing
If a refund is approved, it will be processed within 7–10 business days to the original payment method.
7. Payment Note
All payments are processed under the name Urban Connect Services.
8. Contact Us
For refund-related queries, please contact:
Email: info@joindigital.online